Terms & Conditions

Please Note you must agree to these terms and conditions before signing up for one of our hosting accounts. If you do not agree to these terms set out below, please do not signup for a hosting plan. We reserve the right to terminate or remove any contract found to be violating or breaching the terms and conditions set out in this agreement.

Quick Links:

> Fair Usage Policy

> Hosting Rules

> Domain Name Terms

> Refund Policy

 
Fair Usage Policy    Top


For benefit of other users already on our network we have put a fair usage policy in place. This means that if any user is found to be draining too many of the server resources and effecting any other users of this service, will be asked to cut down on the amount they are currently using or purchase extra resources. If a user does not comply or decrease their usage then they will be notified of the situation and if necessary we will terminate their account & services.

Hosting Rules     Top


You agree that SilverLine Web Hosting has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following:

> Using the Service to host adult material, whether it is legal or not, we do not support it on our services. No requests for 'special permissions' will be granted under any circumstances.

> Any Account found hosting any illegal programs, games, hackers, Trojans, viruses, keygens, cracks, serial codes or any other illegal file(s) such as adult movies, images or sounds will also have their account terminated.

> Excessively using the Service in such a way as to limit the resources available to others. Includes bandwidth, disk space, domains or any other resource available to other users of this service.

> Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.

> Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail ("spamming"); this ground for suspension or termination is separate from and in addition to the fees which will result from such activity.

> Anyone found using the service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.

> Using the Service in such a way as to forge or mis-represent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender's identity or location.

> Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you. We will notify the correct authority to deal with the situation and person(s) involved.

> Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.

> Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effective impedes or totally disables functionality of the recipient system(s), or any other methods of denial-of-service attacks.

> Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.

> Any person found hosting competing internet services or websites.

> Security - You agree not to access or attempt to access private areas of the Service. You agree to notify SilverLine Web Hosting as soon as you become aware of an unauthorized use of your account and/or any breach or attempted breach of security on the Service. If you think your account has been hacked or breached, you must notify us immediately so we can investigate into the matter.

> Intellectual Property - SilverLine Web Hosting does not undertake to examine or review messages, files, or other materials, which are accessible through, pass through, or reside on the Service. Complaints regarding alleged copyright infringement can be sent to complaints@silverlinewebdesign.co.uk.

> Liability - You agree that use of the Service is at your own risk. Except for information, products, or services clearly identified as being supplied by SilverLine Web Hosting, neither SilverLine Web Hosting nor any of its affiliate controls, provides, operates, or is in any way responsible for any information, products, or services accessible through the Service. SilverLine Web Hosting neither endorses nor is responsible for the accuracy of third-party material(s), and you agree that SilverLine Web Hosting is not responsible for any loss or damage caused by your use of, or reliance on, such material(s). You understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Web sites, whether residing on SilverLine Web Hosting equipment or not, postings to newsgroups, and participation in any on-line chat sessions. You agree to indemnify and hold harmless SilverLine Web Hosting and its employees, and other customers and subscribers from and against any claims, losses, costs, liability, damages or expenses arising out of your postings.

> You agree that, should you use the Service to send or receive voice communications, SilverLine Web Hosting is not acting as a telecommunications carrier or telephone company, that there is no representation made by SilverLine Web Hosting as to the suitability of the Service for such use, and that all risk of connection, transmission quality, and accuracy of communications is solely on you, and that SilverLine Web Hosting has no liability of any sort for the failure or lack of quality of such use of the Service.

> You agree that in no event will SilverLine Web Hosting have financial liability to you.

> Content - You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. SilverLine Web Hosting has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.

> Privacy - SilverLine Web Hosting will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. SilverLine Web Hosting may provide aggregate data on Subscribers to third parties in the operation of SilverLine Web Hosting's business.

> Amendments. These Terms and Policies may be amended in any respect at any time by SilverLine Web Hosting upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to SilverLine Web Hosting.

Domain Name Terms    Top


The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of .COM/NET/ORG and Nominet in the case of domain names ending with .UK you shall ensure that you are aware of those terms and conditions and that you comply with them.

You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision.

Refund Policy    Top


If you are unhappy with any aspect of our service, please contact us and we will attempt to rectify the situation. Because we are providing a service, which starts when you create the account, we can not provide a refund except when the service has not been acceptable. This is at our discretion only.

Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by SilverLine Web Hosting through other companies.

No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, SilverLine Web Hosting may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions.

SilverLine Web Hosting may change it's terms and conditions at their discretion without prior notice. You must check these terms and conditions often so that you comply with them at all times.

To learn more about how we handle your data, please see our privacy report by clicking here.